luckytime Privacy Policy — How Your Personal Data Is Collected, Used, and Protected

When you register an account on luckytime, we collect personal information that is necessary to verify your identity, process your transactions, and provide you with a safe and personalised gaming experience. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes as required under Philippine regulations. We also collect technical data automatically when you use our platform, such as your IP address, device type, browser version, operating system, and session activity logs. Payment-related information — including your preferred deposit and withdrawal method and transaction history — is recorded to facilitate financial operations and comply with anti-money laundering obligations. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotions. All data collection is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for account verification and regulatory compliance.

The personal information we collect is used exclusively to operate, maintain, and improve the luckytime platform for Filipino players. Specifically, we use your data to create and manage your account, process deposits and withdrawals, verify your identity in line with our licensing obligations, and deliver customer support when you need it. We also use aggregated, anonymised usage data to understand how players interact with our games and platform features, which helps us make improvements to the overall experience. Where you have opted in, we may use your contact details to send you information about promotions, new game releases, or VIP programme updates — you can opt out of these communications at any time by contacting [email protected]. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Your data is never used for purposes that are incompatible with those stated in this policy, and we will always notify you if we intend to use it in a new way.

luckytime does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — full stop. We only share your data with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification partners, fraud prevention services, and cloud infrastructure providers. All such third parties are contractually bound to handle your data securely, use it only for the specific purpose for which it was shared, and comply with applicable data protection laws. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so, or if disclosure is necessary to protect the rights, property, or safety of luckytime, our players, or the public. In the event that luckytime undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We will always inform you of any material changes to how your data is shared.

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security), and sensitive account data is stored using strong encryption at rest. Access to personal data within our organisation is strictly limited to staff members who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security assessments and keep our systems updated to address emerging threats. Despite these measures, no online platform can guarantee absolute security, and you also play an important role in keeping your account safe — please use a strong, unique password and never share your login credentials with anyone. If you suspect that your account has been compromised, contact our support team immediately at [email protected] so we can take prompt action to protect your information.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine laws and regulations. Account information is generally retained for the duration of your active account and for a minimum of five years after account closure, in line with anti-money laundering and financial record-keeping requirements. Transaction records are kept for the period required by our regulatory obligations, which may extend beyond the closure of your account. Technical logs and usage data are typically retained for shorter periods and are deleted or anonymised once they are no longer needed for security monitoring or platform improvement purposes. If you request deletion of your account and personal data, we will process your request promptly and delete or anonymise your information, except where retention is required by law or legitimate business necessity. You can submit a data deletion request by contacting [email protected] with your registered account details.

As a player based in the Philippines, you have a number of rights in relation to your personal data that we are committed to upholding. You have the right to access the personal information we hold about you, to request corrections if any of it is inaccurate or incomplete, and to request deletion of your data subject to our legal retention obligations. You also have the right to object to or restrict certain types of processing, and to withdraw your consent to marketing communications at any time without affecting the lawfulness of processing that occurred before your withdrawal. If you believe that your data has been handled in a way that violates this policy or applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us at [email protected] with a clear description of your request and your registered account details. We will respond to all valid requests within a reasonable timeframe and at no charge to you.

luckytime uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players use our site so we can continue improving it. Essential cookies are necessary for the platform to operate and cannot be disabled — these include session cookies that keep you logged in and security cookies that help protect your account. Analytical cookies help us understand which features are most popular and where players encounter difficulties, allowing us to prioritise improvements. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may affect the functionality of the platform. We do not use third-party advertising cookies or allow external advertisers to track your activity on luckytime. Our cookie practices are reviewed regularly to ensure they remain proportionate and in line with applicable privacy standards in the Philippines.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer. When we make material changes, we will update the "last updated" date at the top of this page and, where appropriate, notify registered players via their registered email address. Your continued use of the luckytime platform after any changes have been posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your information is being handled. If you have any questions about this policy or about how your data is used, please do not hesitate to reach out to our support team at [email protected] — we are happy to help clarify anything that is unclear. This policy is governed by the laws of the Philippines, and any disputes relating to it shall be subject to the jurisdiction of the appropriate Philippine courts.